Overview

KEY INITIATIVES AND RESULTS EXPECTED:

The Cloud Commerce Specialist is part of the Cloud Commerce team. They support the Cloud, PPM, Sales and Operations team to enable our clients to expand and adopt Microsoft technology. This role requires basic foundational knowledge of Azure features and functionalities. The candidate must have a desire to attain Azure certifications as needed. This position will work closely with the Software Asset Management team, Lifecycle Licensing team as well as the AMs, CSSs and ATEs in their selling efforts.

STRATEGIES AND ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•        Azure Opportunity scoping and identification

•        Coordinate Opportunity Lifecycle end to end

•        Generate Opportunity Sales reports as needed

•        Create Opportunities in Microsoft Partner Center

•        Develop and maintain levels of expertise in Azure value add’s and offerings

•        Provide appropriate, timely and accurate communications to management, and be prepared to handle any special and ongoing tasks as assigned.

METRICS

List key metrics that will measure and define success for this role, based on assigned Shared Services workstream. These metrics can include some or all the below and can be changed without notice to meet company standards:

•        90% Goal of defined SLA’s

SUPERVISORY RESPONSIBILITIES

List any management responsibilities.

none
REQUIRED EXPERIENCE:

Basic Azure feature and functionality knowledge
Experience working in ticketing systems
Excellent verbal and written communication skills
Demonstrated ability to provide world class customer service
Demonstrated strong communication and proven ability to resolve complex issues a timely manner
Ability to act quickly to issues and develop solutions
Demonstrated track record of achieving productivity goals
PREFERRED EXPERIENCE:

Azure 900 certification or desire to attain